Frequently Asked Questions
What happens after my 7-day free trial?
After 7 days, your account will be automatically deactivated unless you upgrade to the paid plan ($7.95/month). You'll receive email reminders before your trial ends. No credit card is required to start the trial.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your dashboard. There are no contracts or cancellation fees.
What payment methods do you accept?
We accept cryptocurrency payments (Bitcoin, Ethereum, Litecoin, Dogecoin, USDC) through Coinbase Commerce. This ensures secure, instant payments with no chargebacks.
Do premium features work immediately after upgrade?
Yes! Once your payment is confirmed (usually within seconds for crypto), all premium features are activated automatically. You'll receive push notifications, can remove branding, and get unlimited access right away.
Can I cancel my Premium subscription?
Premium is currently billed monthly. Contact support to cancel - you'll retain access until the end of your billing period. You can always re-upgrade later.
Do you offer refunds?
Due to the instant nature of digital services and cryptocurrency payments, we don't offer refunds. However, you can try the free plan first to ensure MultiChat meets your needs.
What are Web Push Notifications?
Premium users receive desktop/mobile notifications even when their browser is closed. This ensures you never miss a message from visitors, providing faster response times for your customers.
How does the WHMCS integration work?
Both Free and Premium plans include our WHMCS addon module. It automatically identifies your clients when they visit your site, pre-filling their information and linking chats to their WHMCS account.