Get instant notifications and reply to customers directly from your phone - no app needed!
Telegram is a free, secure messaging app used by over 900 million people worldwide. It's available on smartphones, tablets, computers, and web browsers. Think of it as WhatsApp but faster, more secure, and with powerful bot capabilities.
With Telegram, you can receive messages instantly on any device, even with slow internet connections. It's particularly popular among business owners because it's reliable, feature-rich, and completely free.
Why use Telegram for business? It's lightweight (runs on any device), supports bots (like MultiChat's integration), and lets you manage conversations on-the-go without installing additional apps.
Never miss a customer message again. MultiChat's Telegram integration sends you instant notifications when visitors message you, and lets you reply directly from Telegram - the app you already use every day.
Get notified within seconds when a customer sends a message. No delays, no missed opportunities.
Respond to customers directly from Telegram. No need to log into your dashboard or be at your computer.
Beach vacation? Coffee shop? Reply to customers from anywhere in the world with an internet connection.
Each operator sets their own Telegram bot. Your notifications are completely private and secure.
Available for both free and premium MultiChat users. No additional fees, ever.
No technical knowledge required. Follow our simple step-by-step guide and you're done.
MultiChat integrates with Telegram using your personal bot. When a customer messages you on your website, you instantly receive a notification in Telegram. Reply in Telegram, and your message appears in the customer's chat window - it's that simple.
Setting up Telegram integration takes just 2 minutes. Follow these simple steps:
Open Telegram and search for @BotFather (the official bot maker)
Send the command: /newbot
Follow the prompts to name your bot
Example: "My Business Support Bot"
BotFather will give you a bot token - copy it securely123456789:ABCdefGHIjklMNOpqrsTUVwxyz
Navigate to MultiChat Settings → Telegram Integration
Paste your bot token and click "Get Chat ID"
Open Telegram and send any message to your bot
Try sending: /start
Click "Get Chat ID" again - it will be retrieved automatically
Check the box: "Enable Telegram Notifications"
Click "Save Settings"
The webhook will be configured automatically - no technical setup needed!
Send a test message from your website's chat widget
You'll receive an instant notification in Telegram 🔔
Reply directly in Telegram and watch your response appear in the live chat!
Telegram integration is included with both free and premium MultiChat accounts. Every operator can set up their own Telegram bot for personalized notifications.
| Feature | Free Plan | Premium Plan |
|---|---|---|
| Telegram Notifications | ✓ Included | ✓ Included |
| Reply from Telegram | ✓ Included | ✓ Included |
| Personal Bot Configuration | ✓ Included | ✓ Included |
| Unlimited Notifications | ✓ Included | ✓ Included |
| Chat Bubbles | 2 bubbles | Unlimited bubbles |
| Additional Features | Basic analytics | Advanced analytics, WHMCS integration, canned responses, custom branding |
Studies show that customers expect responses within 5 minutes. With Telegram notifications, you can meet and exceed these expectations, leading to higher customer satisfaction and increased sales.
No need to keep your dashboard open all day. Receive notifications only when needed, and respond when it's convenient - from your phone, tablet, or computer.
Quick responses to visitor questions can increase conversion rates by up to 3x. Don't let slow response times cost you sales.
Your customers see professional live chat on your website. You manage conversations through your preferred messaging app. Best of both worlds.
Extremely secure. Each operator configures their own Telegram bot with a private bot token. MultiChat uses webhooks to deliver messages securely via HTTPS. Your notifications are end-to-end encrypted by Telegram.
Customer data is transmitted securely and only to your personal Telegram bot. No messages are stored on external servers beyond what's necessary for the integration to function.
Yes! Telegram works in every country where the service is available (which is most of the world). Messages are delivered instantly regardless of your location.
Notifications are queued and delivered when you come back online. You can also configure your chat widget to show "offline" status or collect email addresses when you're unavailable.
No! Telegram integration is available for both free and premium MultiChat users. Create a free account and start receiving notifications today.
Yes! Each operator can configure their own Telegram bot. When a customer messages, all online operators receive notifications.
Simply update your bot token in MultiChat settings. The webhook will be reconfigured automatically.
Yes! Simply uncheck "Enable Telegram Notifications" in your settings. You can re-enable them anytime.
No! Receive unlimited notifications on both free and premium plans.
While rare, if Telegram is unavailable, you can still use MultiChat's dashboard and optional push notifications (premium feature).
Set up your Telegram integration in 2 minutes. Free for all MultiChat users!
✨ No credit card required • Set up in 2 minutes • Free forever